Appointment and Cancellation Policy
Your appointments are very important to our team members at Lordis Loft Salon, & Spa it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a 48-hour notice for all cancellations (NO exception). Bridal booking for services is non-refundable and a 50% retainer will be billed at the time of booking.
It is very important you know that we are closed on Sunday. Therefore we do NOT accept any rescheduling or cancelation on Sunday. You may cancel or reschedule your appointment from Monday thru Saturday (Only).Please call to cancel your appointment at 843-789-3581 for King Street or 843-718-1090 for Avondale. For after-hours; please email to cancel your appointment at email info @lordisloft.com. We DO NOT accept cancelation on the Chat BOD.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our stylists are also there to do business and cannot be left with an empty seat. Our appointments are confirmed by our staff with you a week & day before in advance because we know how easy it is to forget an appointment you booked months ago. We cannot be liable for leaving messages to inform you of your upcoming appointments that are not returned.
Since the services are reserved for you personally, any appointment canceled or rescheduled without the 48-hour notice will result in a charge equal to 100% of the reserved service amount. Our policy reserves the right to require a major credit card/debit card for scheduling of all appointments. We thank you in advance for respecting our time and our policies.
Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to me Linzie at 843-789-3581. Monetary refunds will not be made for hair services rendered, however, we will happily make adjustments to the original service. Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments.