Policies
Appointment and Cancellation Policy
At Lordis Soft Salon & Spa, As the premier blow dry bar in Charleston SC, we value your appointments and reserve them exclusively for you. We understand that schedule changes may be necessary, Therefore we kindly request a 72-hour notice for all cancellations with no exceptions. Please note that bridal bookings for our services are non-refundable, and a 50% retainer fee will be charged at the time of booking.
Please be aware that our salon is closed on Sundays, and therefore, we do not accept any rescheduling or cancellations on that day. You may cancel or reschedule your appointment between Monday and Saturday only. If you need to cancel your appointment, please call us at 843-789-3581 for King Street. For after-hours cancellations, you can email us at info @lordisloft.com. We do not accept cancellation requests on our chatbot.
When you cancel your blow out in Charleston SC appointment without proper notice, we miss the opportunity to fill that appointment slot, and other clients on our waiting list miss the chance to receive our services. Please note that our stylists are running a business, and an empty seat means lost revenue for them we thank you for this consideration. We confirm all appointments with our clients a week and a day in advance, so please let us know if there are any changes.
If you cancel or reschedule your appointment within less than 72 hours notice, we will charge you 100% of the reserved service amount. To schedule all appointments, we reserve the right to require a major credit card or debit card. We appreciate your cooperation and understanding of our policies.
We strive to achieve client satisfaction, and if you have any questions or concerns about the services you receive, please do not hesitate to reach out to Linzie at 843-789-3581. Please note that we do not offer monetary refunds for hair services. However, we will gladly make adjustments to the original service upon request. Please make sure to request adjustments for haircut or hair color within seven days of the original appointment, and note that corrective color appointments may require multiple visits, which may not be eligible for adjustments.
